What would be an appropriate service recovery policy for a wrongly bounced check for (a) your local

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What would be an appropriate service recovery policy for a wrongly bounced check for

(a) your local savings bank,

(b) a major national bank, and

(c) a private bank for high net-worth individuals? Please explain your rationale and also compute the economic costs of the alternative service recovery policies.

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Essentials Of Services Marketing

ISBN: 9781292425191

4th Edition

Authors: Jochen Wirtz

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Question Posted: Feb 03, 2024 12:00 PM

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What would be an appropriate service recovery policy for a wrongly bounced check for (a) your local

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Service recovery refers to the actions that a firm takes in response to a service failure A customers check being wrongly bounced can be a significant service failure as this could lead to financial l...View the full answer

Essentials Of Services Marketing

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