Catastrophe Management Solutions is a customer service support center for insurance companies. In 2010, the company put

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Catastrophe Management Solutions is a customer service support center for insurance companies. In 2010, the company put out a help wanted ad for customer service representatives who had basic computer knowledge and professional phone skills. The representatives do not interact with the public in person. Chastity Jones, a black woman, applied for the job and after an interview process was hired. Upon being hired Ms. Jones was informed that as a condition of employment she would have to cut off her dreadlocks. The company representative informed Ms. Jones that this was required by CMS’s grooming policy which reads as follows: “All personnel are expected to be dressed and groomed in a manner that projects a professional and businesslike image while adhering to company and industry standards and /or guidelines. Hairstyle should reflect a business/professional image. No excessive hairstyles or unusual colors are acceptable.” When Ms. Jones refused to cut her hair, CMS informed her they could not hire her. Ms. Jones filed a complaint with the EEOC and the EEOC then filed a racial discrimination suit against CMS on her behalf. How do you think the court is likely to rule in this case and why?

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The Legal And Ethical Environment Of Business

ISBN: 9781454893028

2nd Edition

Authors: Gerald R. Ferrera, Mystica M. Alexander, William P. Wiggins, Cheryl Kirschner, Jonathan J. Darrow

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