For the following list of undesirable outcomes, please note whether it is an example of behavioral displacement (B), gamesmanship (G), operating delays (O), or negative attitudes (N).

a. Salesman ships excess goods to a regular customer.

b. Accounting changes the amount sold for a specific customer to get them the quantity discount.

c. An employee sabotages the database by entering a string of fictitious customers.

d. Employees stop in the middle of doing a job to have personal conversations.

e. You are in a restaurant, and employees are more focused on their own conversations than on you, so you sit waiting to put in your order.

f. A local sales manager suggests he can only sell 100 units to a customer when he knows the customer needs 150.

g. You are in your school’s records office but cannot get them to change your address because there is no procedure set up for doing so.

h. When a hamburger is returned because it is too rare, the grill cook makes sure he burns it before it goes back out to the customer’s table.