Janet Winthrop, VP of manufacturing for Able Systems, Inc. (ASI), has been asked to develop a set of balanced performance metrics for the company’s just- in- time cell. Janet compiles a range of measures that could be combined into a balanced scorecard. She asks for your help in choosing the final set of measures. The information Janet obtains for the last month is in the following table.

Using this information, develop a balanced scorecard for ASI. How would you describe its performance for this month? Make a formal report and suggest some ways that ASI might look to improve its performance.

Transcribed Image Text:

Measure Value Theoretical capacity 6,000 units Normal capacity Actual output 3,000 units 2,000 units Defects per 1000 units 25 Units delivered on time 1200 Standard cost per unit $800.00 Current cost per good unit % of orders shipped complete $1 50.00 80% Customer returns for quality or delivery problems 250 units