Question: As part of your project, your customer needs a software module to handle credit card payments. Senior management informs you that they already own the
As part of your project, your customer needs a software module to handle credit card payments. Senior management informs you that they already own the rights to such a module and would like for you to use this piece of software on the project; however, upon investigation, you determine that your company's software is not a good match for this customer's needs. After informing your senior management, they maintain their request that you use their software. How should you resolve this conflict?
A. Look to build or procure another solution for the customer.
B. Act in favor of the performing organization.
C. Use your company's software module as requested as long as it does not jeopardize the project.
D. Involve an objective outside party to help resolve the dispute.
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