Lucy is managing a high-tech software development project. She has luckily acquired the organization’s best performing employees.

However, the project team is not communicating effectively, causing delays. The project communications plan is in place, but it seems as if the employees are not following it. The communications plan lays out the communications requirements but does not explicitly assign responsibilities. What should Lucy do first? (Assume that all the following actions need to be taken at some stage.)

Persuade the team to follow the plan Motivate the team to effectively communicate Set and manage expectations Resolve conflicts to prevent disruptive behavior