A man calls and says he was sexually abused as a child. It has come to haunt him recently, but he is not sure where he should turn for help. 

You encourage him by: 

You discourage him by:

Above are two vignettes. Decide what you would do or say to encourage the person, and then decide what you might do or say that would discourage the person. Actually, picture yourself as an encouraging person, and then as a discouraging person. Remember your actions may be as important as your words.