Alice is very upset because she gave the client some names of people she thought might be helpful in solving the client’s problem. Today, she met one of those people at the local deli where she eats lunch and learned that the client has never been in touch with that person. She has been trying to call the client all afternoon to find out what happened.

Above are some situations in which the boundary between the worker and the client has become blurred. Identify what went wrong and what needs to happen to correct the situation. Use the space provided to make notes.