According to the 2019 J.D. Power and Associates Reports, three Hyundai Motor Group models have the fewest

Question:

According to the 2019 J.D. Power and Associates Reports, three Hyundai Motor Group models have the fewest quality problems in the industry, with just 63,70 , and 71 problems per 100 vehicles for Genesis. Kia, and Hyundai, respectively.

a. Using the calculator at http://www.databison.com/six-sigma-calculator-in-excel/ (last accessed 12/26/19), calculate failure rate, accuracy rate, and current and long-term sigma levels for each of the three companies.

b. Why would the sigma levels tend to be higher in the long-term?

c. What are the limitations of the results provided by these calculations?

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