1. Describe a situation in which you ignored someone. What impact did it have on that person's subsequent communication behaviors?
2. What differences have you observed in the ways that men and women communicate?
3. You and 2 other students carpool to school every day. The driver has recently taken to playing a new radio station quite loudly. You don't like the music, or the loudness. Using one of the conflict-handling strategies outlined in Exhibit 6-5 on page 210, indicate how you might go about resolving this conflict. Identify a number of BATNAs (best alternative to a negotiated agreement) available to you, and then decide whether you should continue carpooling.

Transcribed Image Text:

EXHIBIT 6-5 Conflict-Handling Strategies and Accompanying Behaviours ASSERTIVENESS Trying to satisfy one's own concerns Assertive Unassertive Forcing Satisfying one's own interests without concern for the other's interests • Make threats and bluffs • Make persuasive arguments • Make positional commitments Avoiding Withdrawing from or ignoring conflict • Don't think about the issues Uncooperative Problem solving Clarifying differences to find mutually beneficial outcomes • Exchange information about priorities and preferences • Show insights • Make trade-offs between important and unimportant issues Compromising Giving up something to reach an outcome (done by both parties) • Match other's concessions • Make conditional promises and threats • Search for a middle ground Yielding Placing the other's interests above one's own • Make unilateral concessions Make unconditional promises • Offer help COOPERATIVENESS Cooperative