Question: 2. A gap reflects the difference between a firms perception of customer expectations and a firms standards for service to be delivered. a. seniority b.

2. A gap reflects the difference between a firm’s perception of customer expectations and a firm’s standards for service to be delivered.

a. seniority

b. knowledge

c. standards

d. delivery

e. communication

Step by Step Solution

★★★★★

3.46 Rating (162 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Global Marketing Questions!

Q:

If there is a difference between the firm s perceptions of customers expectations and the service standards the firm has set, a _ _ _ _ _ _ _ _ gap exists. Multiple Choice standards seniority...

Q:

If there is a difference between the firm's perceptions of customers' expectations and the service standards the firm has set, a _ _ _ _ _ _ _ _ Blank gap exists. Multiple Choice delivery seniority...

Q:

If there is a difference between the firm's perceptions of customers' expectations and the service standards the firm has set, a , q , gap exists. seniority knowledge standards delivery communication

Q:

International Journal of Economics, Commerce and Management United Kingdom Vol. III, Issue 6, June 2015 http://ijecm.co.uk/ ISSN 2348 0386 MEASURING SERVICE QUALITY GAP IN HIGHER EDUCATION USING...

Q:

1. What is the paper about? 2. What are the five latent constructs that show different aspects of service quality? 3. What are the hypotheses of this paper? 4. How was sampling done for the study?...

Q:

Customer service is the set of activities and programs undertaken by retailers to make the shopping experience more rewarding for their customers. These activities increase the value customers...

Q:

In the context of marketing mix, which of the following aspects of customer value is closely associated with products? A) Value creation B) Value communication C) Value for money OD) Value delivery...

Q:

Understanding Service Gaps Apartment complexes often look for ways to recruit new tenants and retain current tenants. Although apartment complexes offer the tangible benefit of shelter to Its'...

Q:

Apartment complexes often look for ways to recruit new tenants and retain current tenants. Although apartment complexes offer the tangible benefit of shelter to its' tenants, many apartment complexes...

Q:

The concept of services being -------------highlights the fact that a hair stylist can positively impact the overall customer experience by having a friendly attentive attitude. Variable Intangible...

Q:

The following are selected transactions of Bridgeport Department Store Ltd. for the current year ended December 31. Bridgeport is a private company operating in the province of Manitoba where PST is...

Q:

Write a python program. You have asked to create a text file Employee_Details.txt. Write following data into it. Id name designation salary address email 101 Ahmed manger 50000 Karachi...

Q:

The term "cybersecurity threat mitigation" refers to all of the policies, procedures, and tools used to guard against threats such as security incidents, data breaches, and unauthorized network...

Q:

Questions for discussion: read the material in Exhibit 3.3 below and answer the three questions presented at the end of the exhibit. EXHIBIT 3.3 WHAT IS THE MOST DESIRABLE LEVEL OF POLLUTION?...

Q:

Identify other negatively correlated attributes and benefits not described in this chapter. What strategies do firms use to try to position themselves on the basis of pairs of attributes and benefits?

Q:

How does an exclusive brand such as Louis Vuitton grow and stay fresh while retaining its cachet?

Q:

Is the counterfeiting of Louis Vuitton always a negative? Are there any circumstances where it can be seen as having some positive aspects?

Q:

Abel Electronics Boutique sells a digital camera. The following information was reported for the digital camera last month during which 100 digital cameras were sold Number of cameras sold 100...

Q:

Collection of Amounts Previously Written Off Customer Rob Hufnagel owes Kellman Corp. $3,509. Kellman determines that the total amount is uncollectible and writes off all of Hufnagel's debt. Hufnagel...

Q:

Ch 20, 22,23,240 Lattimer Company had the following results of operations for the past year Salen (15,000 units at $11.55) 173,250 Variable manufacturing costs Fixed manufacturing costs 190,750...