Question: =+3 CPAL would like to improve quality and decrease costs by improving processes and training workers to reduce rework. CPALs managers believe the increased quality

=+3 CPAL would like to improve quality and decrease costs by improving processes and training workers to reduce rework. CPAL’s managers believe the increased quality will increase sales. Draw a strategy map as in Figure 15-3 describing the cause-and-effect relationships between the strategic objectives you would expect to see in CPAL’s balanced scorecard.

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