Question: More companies probably fail at implementing qualitymanagement programs than succeed. Discuss the reasons why a quality-management program might fail. Joseph Juran created a quality spiral

More companies probably fail at implementing qualitymanagement programs than succeed. Discuss the reasons why a quality-management program might fail.

Joseph Juran created a “quality spiral” showing that each element of the business process, each function, not just the end product, is important. Describe how each of the following business process areas can impact on quality: marketing, engineering, purchasing/sourcing, human resources, and distribution.

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