Question: 1.. How does blueprinting help us to better understand the service process from the perspective of the key actors (i.e., customers and the employees from

1.. How does blueprinting help us to better understand the service process from the perspective of the key actors (i.e., customers and the employees from different service departments and functional areas) in a serviced process?

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Hi there, pls do not use pictures or handwriting, thank you! 1. How does blueprinting help us to better understand the service process from the perspectives of the key actors (i.e., customers and the...

How does blueprinting help us to better understand the service process from the perspective of the key actors (i.e., customers and the employees from diff erent service departments and functional...

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