An employee with only a month or two on the job became confused about how to conduct a particular transaction. To mollify a customer who had become irate, the employee gave the customer an unauthorized ten percent discount. This came to the attention of a store security manager who asked the employee to accompany him to an interview room. In the presence of two other store personnel, an hour-long interrogation ensued.

1.) What were the legal issues in this case? What did the court decide?

2.) What was the basis of her privacy tort claim? Her infliction of emotional distress claim? Why were they rejected?

3.) What was the basis of her false imprisonment claim? Her defamation claim? Why was she allowed to go to trial on them? Is she likely to prevail at trial?

4.) What, if anything, should this employer do differently?