1. What do you believe is the most likely cause of Paulas substandard work performance? 2. Assume...

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1. What do you believe is the most likely cause of Paula’s substandard work performance?

2. Assume you are the hotel’s general manager. Do you believe your executive housekeeper is evaluating Paula’s work performance any differently than that of other room attendants based on her age? Why or why not?

3. What would you, as the hotel’s general manager, advise Lisa to do about Paula? Explain the intended goal of each recommended step.

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