Question: A problem with a phone line that prevents a customer from receiving or making calls is upsetting to both the customer and the telecommunications company.

A problem with a phone line that prevents a customer from receiving or making calls is upsetting to both the customer and the telecommunications company. The file phone contains samples of 20 problems reported to two different offices of a telecommunications company and the time to clear these problems (in minutes) from the customers' lines:
Central Office I Time to Clear Problems (minutes)

Central Office II Time to Clear Problems (minutes)

a. Assuming that the population variances from both offices are equal, is there evidence of a difference in the mean waiting time between the two offices? (Use a = 0.05.)
b. Find the p-value in (a) and interpret its meaning.
c. What other assumption is necessary in (a)?
d. Assuming that the population variances from both offices are equal, construct and interpret a 95% confidence interval estimate of the difference between the population means in the two offices.

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