1. This chapter defined and discussed gap analysis. This type of analysis requires looking to where the organization had planned to be and comparing that to where it actually is. The gap between the two is the area that needs to be addressed. What do you believe are the key characteristics that the organization s plan must have if a gap analysis is to be successful? What must managers guard against in performing a gap analysis? If there is a gap, how will you determine the next step in the evaluation and control process?