Question: 2. Why would so many toolsblogs, wikis, instant messaging, chat, and audio/videoconferencingbe needed? Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner

2. Why would so many tools—blogs, wikis, instant messaging, chat, and audio/videoconferencing—be needed?

Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank. Headquartered in London and Frankfurt, DrKW provides capital market and advisory services employing 6,000 people worldwide—in New York, Paris, Luxembourg, Tokyo, Singapore, and Hong Kong.
Because its employees are culturally diverse and geographically distributed, DrKW wanted them to have a full set of collaboration tools, not only e-mail and telephones. Blogs, wikis, instant messaging, chat, and audio/videoconferencing let workers select and switch communication modes, depending on which is appropriate at the time. DrKW installed a primitive open source wiki in 1997. The company reviewed Socialtext products in March 2004 and ran a small pilot on the hosted service in July 2004. Based on the pilot, DrKW decided to upgrade to Socialtext Enterprise, which was installed in the third quarter of 2004.

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