3. Evaluate Pep Boys’ software vendor selection process. The outcome was successful, but given the selection process, what risks did the company take?

Pep Boys (pepboys.com/) is a $2 billion publicly held company and the only aftermarket retail and service chain in the United States capable of serving all four segments of the automotive aftermarket: the do-it-yourself, do-it-for-me, buyfor-
resale, and replacement tires. The company operates 582 stores in 35 states and Puerto Rico, is headquartered in Philadelphia, and has approximately 18,000 employees.