Insert the missing word:

Much material may be gathered where the auditor compiles his/her own performance indicators (PIs) and thereby isolates potential poor performance. This may be carried out by:

• comparing similar operations,

• comparing one operation over defined time periods or

• considering variances between planned performance and the actual results.

This process may identify ‘‘ . . . . . . . . . . . . . . . . . ’’, that is, those areas where one may find a failure to secure good value for money.

a. evidence

b. findings

c. an opinion

d. suppositions