1. Discuss the performance management process highlighted in the chapter and how it will aid Brenda in creating this new performance appraisal system for her employer. Brenda Jackson, a newly hired human resources manager, has been on the job for approximately six months and is in the process of trying to create a new performance appraisal system for her employer, Starbrite Manufactur-ing Systems. Brenda has reviewed the companys current employee files and has noted that no formal performance appraisals exist in the files. This situation is of great con-cern to Brenda.

In response, Brenda schedules a meeting with the CEO to discuss her concerns and to gain his support to ultimately recommend the designing of a new perform-ance appraisal system