Sam enters a competition run by his local newspaper, the Surrey Times. He wins second prize, an ‘Excel washing machine’, which has been manufactured by Excel Appliances Ltd. Sam used the machine for nine washes successfully but, while his tenth wash is on, the machine bursts into flames. Sam managed to put the fire out but the machine is beyond repair, and Sam’s designer clothes worth £700 which were in the machine have been burnt, his mobile phone (provided by his employer) which was lying on top of the machine is damaged, and due to smoke damage Sam’s kitchen needs redecorating. Advise Sam.