Consider the failed improvement project in this chapters case study when answering the following questions: a. What

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Consider the failed improvement project in this chapter’s case study when answering the following questions:

a. What process changes could be implemented to achieve 80 to 90 percent reliability in preventing and managing heel ulcerations?

b. What process changes could be implemented to reach 95 percent reliability in preventing and managing heel ulcerations?

c. If process changes are made to achieve 80 to 90 percent reliability, how would you measure the effectiveness of these changes?

d. If process changes are made to achieve 95 percent reliability, how would you measure the effectiveness of these changes?

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