Consider the healthcare encounter you described in chapter 1 (see For Discussion question 2). If wasteful practices

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Consider the healthcare encounter you described in chapter 1 (see “For Discussion” question 2). If wasteful practices had been eliminated or steps in the process had been standardized, would you have had a different encounter? How would it have changed?

Data from in question 2

How do quality practices that originated in the manufacturing industry differ from the traditional quality practices of healthcare organizations?

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