Lenny is the pharmacist at Town Drug Store. Mrs. Smith, a patient of Lenny’s, calls and tells Lenny that after she received her blood pressure medication refill last week, she took it for a few days and began to experience dizziness which led to her falling at home and fracturing her hip. Mrs. Smith’s son took her to the emergency room for treatment, where it was identified that the medication refill she was taking was twice the prescribed dose and that she got dizzy and fell from hypotension. After obtaining a description of the medication Mrs. Smith had in her bottle, Lenny checks the computer and determines that he most likely dispensed the wrong strength of the medication. How should Lenny proceed in his communications with Mrs. Smith?