Consider and discuss how Lewin’s general theory of change underpins the complacency and leading change models (Exhibits 18.6 and 18.7).

Exhibit 18.6

Exhibit 18.7

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1. Establishing a sense of urgency 2. Creating the guiding coalition 3. Developing a vision and strategy 4. Communicating the change vision 5. Empowering broad-based action 6. Generating short-term wins 7. Consolidating gains and producing more change 8. Anchoring new approaches in the culture