(a) Securing the engagement and commitment of staff is easy. Apply Herzberg’s two factor theory of motivation with attention first to the hygiene factors and then the motivating factors.

(b) Given a forced-choice situation most people would prefer to work for an effective organisation that offers long-term security and consistently high wages rather than an organisation that is more about a pleasing and happy place to work.

(c) To what extent are you truly engaged with and committed to your course of study? What are the main determining factors?