Read through the questionnaire and tick the questions (if any) for which you answer ‘yes’ for (1) your organisation as a whole and (2) your team or unit within it.

a. After completing the checklist compare your responses with colleagues.

b. What conclusions did you draw from this exercise?

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Symptoms Do morale and motivation seem noticeably low? Do decisions seem inconsistent and arbitrary, without reference to rules or criteria? Are people unclear about what is expected of them and how their contribution might be assessed? Do people perceive they have too little responsibility and opportunity for achievement? Are individuals subject to competing pressures from different parts of the organisation? Are people overloaded? Your organisation oooo Your team or unit ロロ oooo