We include here a pictorial representation of this chapter in the form of a mind map ( Figure 1.1 ). Use the key words we have included to refresh your memory of what we have covered in this chapter. Add your own key words or drawings to this mind map to reinforce your learning.

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PROFESSIONAL NVQs QUALIFICATIONS ULRICH & BROCKBANK Figure 1.1 Mind map of Chapter 1 COMPETENCIES PEOPLE & PERFORMANCE MORALE, MOTIVATION KNOWLEDGE MANAGEMENT KNOWLEDGE WORKERS TALENT MANAGEMENT CREDIBLE ACTIVIST LEADERSHIP CULTURE COMMUNICATIONS INVOLVEMENT ENGAGEMENT CAPABILITY BUILDER STRATEGIC POSITIONER CHANGE CHAMPION ADDED VALUE THE EFFECTIVE MANAGEMENT OF PEOPLE HR INNOVATOR VIEWS OF HRM CONOMIC IMPAR CURRENT ISSUES ROLES TECHNOLOGY PROPONENT 13 CSR ISSUES ENVIRONMENTAL HUMAN RIGHTS HISTORY HRM ACTIVITIES TESSINS REWARD SELEUITMENT NOL ENGAGEMENT INVOLVEMENT TRAINING COUNSELLING OTHER ACTIVITIES LEGISLATION EMPLOYEE RELATIONS DEVOLVING WELFARE HR PLANNING RECRUITMENT & SELECTION FLEXIBILITY & DIVERSITY LINE MANAGERS INVOLVEMENT STRATEGY HRM SOFT COMPETITIVE ADVANTAGE DEVELOPMENT CONTRACTS FAIRNESS EQUAL OPPS PERFORMANCE MGT LAW EQUAL OPPORTUNITIES INTEGRATED POLICIES UNITARY HRM HARD ECONOMIC SOCIAL, POLITICAL GOVERNMENT DEMOGRAPHIC