1. Discuss the role of information policy, data administration, and efforts to ensure data quality in improving data management at American Water.

2. Describe roles played by information systems specialists and end users in American Water’s systems transformation project.

3. Why was the participation of business users so important? If they didn’t play this role, what would have happened?

4. How did implementing a data warehouse help American Water move toward a more centralized organization?

5. Give some examples of problems that would have occurred at American Water if its data were not “clean?”

6. How did American Water’s data warehouse improve operations and management decision making?