Various activities at Reservations Online, a hotel reservation call centre, are listed below:

Required:
1. Classify each activity as unit-level, batch-level, product-level, customer- level, or organizationsustaining.
2. For each activity, provide an example of a cost driver that might be used in the Reservations Online ABC system.

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Activity a. Reservation specialists help customers who call in to the centre to make a hotel reservation. b. Software technicians improve the system that automatically routes new calls to available reservation specialists. Trainers develop webinars to inform reservation specialists about monthly specials as well as quizzes to ensure employees have understood the material. d. Monthly invoices are prepared and sent out to hotels/hotel chains that use Reservation Online services. e. Payments from customers that are received electronically are checked against the bank statement for the month. f g. Team leaders randomly listen in on phone calls answered by their team members and provide written feedback. Health and safety training is provided to all employees in the company.