Southwest Airlines is known for high aircraft utilization (an average of just over 5 flights and 11
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Southwest Airlines is known for high aircraft utilization (an average of just over 5 flights and 11 hours of air time per day in 2017) and quick turnaround time between flights. Southwest’s on-time arrival rate was 78.7% in 2017.
Required
Explain how Southwest’s monthly on-time arrival rate could be considered both a lagging and a leading indicator.
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