Question: As part of a continuous improvement program, you have been asked to determine the activities involved in the baggage handling process of a major airline

As part of a continuous improvement program, you have been asked to determine the activities involved in the baggage handling process of a major airline at one of the airline’s hubs. Prior to conducting observations and interviews, you decide that a list of possible activities would help you to better observe key activities and ask meaningful questions.

Required

For incoming aircraft only, develop a sequential list of baggage-handling activities. Your list should contain between 8 and 10 activities.

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