a) Quantity - the organization is seen as an attractive place to work. The workers are allowed the opportunity to interact and will probably form a group. Since several are returning, they are likely to bring norms that support high performance. Joe set goals (by reading the list of houses to be done) and provides compliments to reinforce good performance. There is a potential reward for good performance in being invited back the following year at higher pay. Thus, motivation should be high. Since Joe trains people to do the jobs, performance should also be high......

1. List the outward manifestations, in terms of organizational performance and/or employee behaviour that indicate that organizational results could be improved.

2. Use motivation theories to 

(a) explain why the workers were motivated during the first summer 

(b) suggest what the new supervisors should have done to motivate the new workers in the second summer.

3. (a) Using one of the leadership theories discussed in our text, classify the leadership styles of Joe and the two new supervisors, citing facts from the case to support your classification. 

(b) Use the same leadership theory to assess the impact of their leadership styles.

4. Using organizational behaviour theory and facts given in the case to support your points of view, identify: 

(a) All the individual sources of power 

(b) All the influence tactics used by Joe and the two new supervisors.

5. (a) What are all the personal and structural sources of conflict currently evident at Brewster-Seaview? 

(b) Identify and classify (using facts from the case to defend your choices) the interpersonal conflict management styles used by all the people mentioned in the case.

6. (a) Use the Vroom-Yetton Decision Tree to identify and describe which of the five forms of decision-making Joe used to decide on changes between the first and second summer. 

(b) Recommend which form of decision-making would have been most appropriate, given the facts of the case.

7. (a) Identify and classify all the narrator’s individual reactions to change during the second summer. 

(b) Now that Joe realizes that things are not going well and that there has been a huge decrease in productivity, use organizational behaviour theories to explain how Joe could have planned and managed the changes more effectively.

8. Recommend an action plan for Joe, to help him improve the effectiveness of Brewster-Seaview Landscaping in the short term (for the rest of this summer) and for the long term (for next summer.)