Question: How does she create customer experience within the stores and online service and what would you suggest she does under service process innovation, people

How does she create customer experience within the stores and online service – and what would you suggest she does under service process innovation, people management and/or the physical environment enhancements?

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How does she continue the great customer experience of the stores and the online service through service process innovation, people management and the physical environment enhancements?

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