What is it called when team members are taught how to do all or most of the

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What is it called when team members are taught how to do all or most of the jobs performed by the other team members?

a. Cross-training

b. Work team

c. Social loafing

d. Groupthink

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MGMT Principles Of Management

ISBN: 9780176823283

3rd Canadian Edition

Authors: Chuck Williams, Terri Champion, Ike Hall

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