Fill in the relationship matrix below (Figure 8.22) of a House of Quality for a screwdriver. By
Question:
Fill in the relationship matrix below (Figure 8.22) of a House of Quality for a screwdriver. By sampling your classmates, develop priorities for the customer attributes and use these and their relationships to identify key technical requirements to deploy.
Transcribed Image Text:
FIGURE 8.22 SCREWDRIVER MATRIX Easy to use Does not rust Durable Comfortable Versatile Inexpensive Priority Price Interchangeable bits Steel shaft Rubber grip Ratchet capability Plastic handle Ⓒ Cengage Leaming
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An Introduction To Six Sigma And Process Improvement
ISBN: 9781133604587
2nd Edition
Authors: James R. Evans, William M. Lindsay
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