Shazam Modular Manufacturers, Inc., (SMMI) makes flash memory modules for tablet computers. The data in the worksheet

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Shazam Modular Manufacturers, Inc., (SMMI) makes flash memory modules for tablet computers. The data in the worksheet Prob03-07 in the Excel workbook Ch03Data.xlsx on the Student Companion website represent costs of quality that they have collected over the past year. Use Pareto analysis to investigate their quality losses and to suggest which areas they might address for a Six Sigma project.

 

Shazam Modular Manufacturers, Inc.











QUALITY COSTS AND PERCENTAGES









PercentCumulative %Cost
Category$Annual Loss
Customer returns39.90%39.90%$99,750
Customer returns$99,750
Rework costs 16.80%56.70%42,000
Inspection costs – outgoing29,500
Workstation downtime16.50%73.20%41,250
Inspection costs – incoming12,500
Insp. – out11.80%85.00%29,500
Workstation downtime41,250
Trng/syst improve10.00%95.00%25,000
Training/system improvement25,000
Insp.– in5.00%100.00%12,500
Rework costs 42,000







Total Costs

$250,000
Totals$250,000
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