Your customer has demanded to see the “raw data” test results from last week’s testing. Usually the test results are not released to customers until after the company reaches a conclusion on the meaning of the test results. Your customer has heard from the grapevine that the testing showed poor results. Management has left the entire decision up to you. You should:

a. Show the results and explain that it is simply raw data and that your company’s interpretation of the results will be forthcoming

b. Withhold the information until after the results are verified

c. Stall for time even if it means lying to the customer

d. Explain to the customer your company’s policy of not releasing raw data