Question: A bank has six tellers. Mean service time equals one minute. Mean interarrival time equals 25 seconds. Standard deviation of service times equals one minute.

A bank has six tellers.

  • Mean service time equals one minute.
  • Mean interarrival time equals 25 seconds.
  • Standard deviation of service times equals one minute.
  • Standard deviation of interarrival times equals 10 seconds.


Suppose it costs $20 per hour to have a teller working, and you value a customer’s time at $15 per hour. How many tellers should you have working?

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To determine how many tellers should be working we need to calculate the expected wait time and expected service time for a customer Expected wait tim... View full answer

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