Interview a manager of an IT support department. Show the manager Figure 14-8. Does this manager agree with the figure or do they see a danger in using this model without much reflection? What is your own opinion on this? Do you see a danger in using the model without a lot of forethought?

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Not Needed Terminate Request and Notify Requester Enhancement Evaluate Other Type? Change Request Type? Needed Corrective Adaptive/Perfective Categorize/ Prioritize Select Next Task from Queue