What other or additional information should be collected on a System Service Request (see Figure 14-2) for maintenance?

Figure 14-2

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Pine Valley Furniture System Service Request REQUESTED BY Juanita Lopez DEPARTMENT LOCATION CONTACT TYPE OF REQUEST DATE November 5, 2017 URGENCY [ X ] New System I ] Immediate-Operations are impaired or opportunity lost 1 System Enhancement [ ] i System Error Correction [ X ] Problems exist, but can be worked around Business losses can be tolerated until new system is installed PROBLEM STATEMENT Sales growth at PVF has caused greater volume of work for the manufacturing support unit within Purchasing. Further, more concentration on customer service has reduced manufacturing lead times, which puts more pressure on purchasing activities. In addition, cost-cutting measures force Purchasing to be more aggressive in negotiating terms with vendors, improving delivery times, and lowering our investments in inventory. The current modest systems support for manufacturing purchasing is not responsive to these new business conditions. Data are not available, information cannot be summarized, supplier orders cannot be adequately tracked, and commodity buying is not well supported. PVF is spending too much on raw materials and not being responsive to manufacturing needs. SERVICE REQUEST I request a thorough analysis of our current operations with the intent to design and build a completely new information system. This system should handle all purchasing transactions, support display and reporting of critical purchasing data, and assist purchasing agents in mmodity buying. IS LIAISON Chris Martin (Tel: 4-6204 FAX: 4-6200 e-mail: cmartin) SPONSOR Sal Divario, Director, Purchasing TO BE COMPLETED BY SYSTEMS PRIORITY BOARD Request approved Assigned to [] Start date [ Recommend revision Suggest user development Reject for reason. ] ] Purchasing, Manufacturing Support Headquarters, 1-322 Tel: 4-3267 FAX: 4-3270 e-mail: jlopez