Choose one of the lean tools and approaches from Section 2 of this chapter and Research and write a short paper (2 pages maximum) on how organizations use this tool, and provide specific examples.

Data From Section 2:

Compare the lean service system of Southwest Airlines to a full service airline such as United Airlines or British Airways on the following: (a) airplane boarding process, (b) cabin service, (c) ticket transfer to other Southwest flights, (d) frequent flyer program, (e) baggage handling, (f) seat assignment system, and (g) service encounters.