Perform a capacity analysis using the process structure defined in Problem #12 with the following changes. Demand on the process has increased to 36 units per hour and each unit must be worked on by all five stages. The administrative clerk(s) complete Stages A, B and D. The assistant manager completes Stage E. The coding specialist takes care of Stage C.

a. How many administrative clerks should be hired assuming a target utilization for them of 90 percent?

b. What is the current labor utilization of the coders if four coding specialists are currently on duty?

c. What is the total process (output) capacity in units per hour for the five-stage process A to E assuming 7 administrative clerks, 4 coding specialists, and 3 assistant managers are on duty?

d. Where’s the bottleneck(s) and what do you recommend to improve this process?