Your company has recently introduced CNC (computer numeric control)

machining centres, to replace the lathe machines. The existing lathe operators have been given skill change training and redeployed in other functions with proximity to their original job family. CNC operators are newly-recruited engineers who have vast experience in automated machines. To save the cost of maintenance, your company has gone in for TPM, requiring these newlyrecruited operators to undertake general maintenance work along with their core responsibility of operations. For the maintenance of CNC machines, the company could not ensure the availability of a dedicated maintenance team; hence, it outsourced this job to vendors under an annual maintenance contract. Your decision to introduce TPM was resisted by the CNC operators, who allege that they are not paid for these additional job responsibilities. Draw a plan to convince them, so that TPM can be introduced successfully.