Design becomes particularly important at the interface between services or products and the people that use them. This is especially true for internet-based services. Consider two types of website:

(a) those which are trying to sell something such as Amazon.com, and

(b) those which are primarily concerned with giving information, for example bbc.co.uk.

For each of these categories, what seems to constitute ‘good design’? Find examples of particularly good and particularly poor web design and explain what makes them good or bad.