Question: Think about a previous problem that you had when flying, for example, a late flight, a missed connection, or lost luggage. How, if at all,

Think about a previous problem that you had when flying, for example, a late flight, a missed connection, or lost luggage.

How, if at all, did the airline respond? Did the airline adequately address your situation? If not, what else should they have done? Did your experience affect your desire (positively or negative) to fly with that airline in the future? kio5

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