An airline company received the following complaints from customers who flew in its flights last year. 1.

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An airline company received the following complaints from customers who flew in its flights last year.

Number of Complaints Type of Complaints Lost / Damaged Luggage 51 69 Flight Cancellations 60 Poor Customer Service at th

1. Construct a Pareto chart summarizing these complaints.

2. If you are responsible for managing the customer complaints for this airline, what are the two predominant issues that you would address to improve customer service?

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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Question Posted: Nov 29, 2018 07:50 AM

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An airline company received the following complaints from customers who flew in its flights last year. 1.

Question:

Number of Complaints Type of Complaints Lost / Damaged Luggage 51 69 Flight Cancellations 60 Poor Customer Service at the Gate Rude Flight Attendants 45 Overbooked Flights 133 Cost 197 Arrival/Departure Delays 245 Security Checks 156 In-Flight Meal Service 44 Total 1000

Step by Step Answer:

1 2 The two most common complaints are airport delays and pric...View the full answer

Operations Management Managing Global Supply Chains

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