Question: Consider how a service level agreement could be devised for the following: (a) The service between a library and its general customers. (b) The service

Consider how a service level agreement could be devised for the following:
(a) The service between a library and its general customers.
(b) The service given by a motor vehicle rescue service to its customers.
(c) The service given by a university audio visual aids department to both academic staff and students.

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Service Level Agreements SLAs are formal documents that outline the expectations responsibilities and standards for service delivery between a service provider and its customers Below Ill provide a ge... View full answer

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